Real customer service would be understanding my situation and granting my extension request. Went to the main office, first customer rep Rheanna was so bad I asked to have the call escalated to a supervisor. I was told so they could text me a copy of my receipt.
It is called Smart Post! They only care about their bottom line!!! On Burlington Coat Factory I have made a purchase and once order is done I came to know there is a one item missing. I try to change my order online and they don't have any option as change order and called customer service and they said once I purchase from online I cannot change my order or I cannot cancel it. Even very small companies have the felicity to cancel their order and how come Burlington is not able to do it?
If they cannot help customers to change the order they should rethink if they are ready to sell the item online at all? Until they find a way to make some changes to their online system they can stop selling them to people online.
I bought a jacket from Burlington and I wear the jacket the next day. The jacket was in bad condition after four hours to wear it. I went to the store with all the tags and my receipt. She said no with bad mood, the jacket looks awful. No one going to wear it. I had to throw it away to the trash. There is my money just going to the trash with Burlington but thank you!! On January 5, I ordered online, a leather jacket to be sent to my son. According to the website it should have shipped in a few days.
When I didn't receive shipping confirmation I checked and way on the bottom of the order in tiny print it said the order had been canceled by the manufacturer. I called and after 30 minutes on hold, was told by a rep yes, it was out of stock. It's been 10 days, just spoke to another useless rep and now they want me to send in PROOF and an account statement showing the hold before they'll lift it! I've been shopping online for years and have never encountered anything like this!
Hailey is very unprofessional for her to be a supervisor. If someone is calling and asking for corporate number a customer shouldn't be told they can't receive the number if it's a issue with the business.
If I placed a order and Burlington took the money out my account you shouldn't tell me I have to deal with that with FedEx when they not the ones who got paid for merchandise I ordered and didn't receive. The way that your business is handled is very ridiculous and needs to be shut down immediately. The worst place to ever order anything from. I'm writing this because I can't get customer service by email or phone about my order.
Dear Burlington, I'm emailing you all about my lost or misplaced order made during Black Friday. Unfortunately I was not able to be here time of delivery because my sister was murdered in Jamaica so that obviously held me up plus the fact there was no getting into GA with the snowstorm and a lot of black ice.
I saw where it said packages may be held up so I figured my stuff wouldn't be here until Monday but finally getting home I found a soggy slit open empty cardboard.
A plastic bag was split open blowing on my lawn and I'm freaking out because that was my family gifts and I thought I saved myself the holiday mall hell but now I have to. I worked really hard to buy gifts.
I won't go back empty handed Thursday. Please will someone help me. It's busy season - I know that. Scanning the last item I said I could just place it on top of the cart.
I nearly fell in the parking lot because I had all my bags to take to my car, parked many rows away. I eventually found a supermarket carriage that saved the day. She could have offered for me to leave some bags by her register I have a job too, buddy.
I had a longer work day than you, and here I am spending hundreds of dollars on my family. Maybe he is just slow, I don't know, but I was not expecting this experience! My husband didn't want to go shopping for a suit so I went to Burlington and purchased 2 jackets and 2 pants. He never took them out of the garment bag because he chose to rent a tux instead. The store says there must have been a computer glitch, corporate office says it's a store problem-but after reading these reviews I do believe it's a systemic issue with Burlington.
Maybe time to get the attorney general to go after them. This company is the worst! Burlington should close their doors. Customer Service sucks as well. I ordered 14 items from Burlington the other day and they canceled my order stating that none of the items I bought were available and without returning my money. I went back to the website to see if the items were still on the site. Lo and behold every single item was and is still listed. I am beyond outraged of this.
I have emailed them with no reply and the customer service reps ain't worth a dang dime. I just want my dollars back so since no one wants to reply or tell me where my money is I am leaving reviews everywhere. I worked for Burlington Coat Factory last year for six months and then had to tell my manager Gabe that I couldnt work Christmas Eve because I had to go to Denver due to a family emergency. He decided to pretend that I never told him so and put me down as a no call no show so I quit.
Then literally not even six months after quitting I tried to reapply again and I got misleading emails stating that I could work there again and I spent almost 5 months trying to work there again. I even called and talked to Gabe a couple weeks back and he told me that he would email the hiring manager and let them know I was interested.
Then yesterday I got an email stating that they wanted me to do the assessment in order for me to be considered so I went to the library since I dont have a computer at home and did the assessment.
Then not even 20 minutes after I got home I got another email stating that I'm not qualified for the position. I was a cashier there for 6 months and was one of the best cashiers they had working for them guaranteed! I am beyond frustrated and I don't understand why your management can't do their job. I loved working for Burlington and still want to but not if I'm not going to be treated with the respect I deserve. Thank you for your time. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.
To see why, sign up below! Are you this business? Learn more about ConsumerAffairs for Brands. Be in the know Get trending consumer news and recalls. Thanks Keep an eye on your inbox, the lastest consumer news is on it's way! Page 1 Reviews 1 - Not sure how to choose? Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. July 13, My mom ordered a baby swing for my sister's little baby boy on June 30th and it was supposed to be delivered to my sister's house in Temecula on July 10th and she never got it.
July 1, I ordered Piped Printed Ruffle Tankini equivalent of size 12 online, paid, got confirmation and was eagerly waiting for my swimsuit to start going to swim lessons with my son. We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews.
Our moderators read all reviews to verify quality and helpfulness. June 26, Ordered a crib from their online and had agreed to pay June 1, I ordered a baby bed for my daughter and I called to follow up on the order. May 31, I purchased a diaper bag for May 31, My stolen card was used in the West Nyack Store. May 22, Stopped at store No. May 10, Their return policy doesn't mention any limitations but when I attempted to return a couple of items, I was told that it couldn't be done within the next 6 months.
I did not want to leave my cart inside unattended or leave my child inside with the cart. I told her I would bring the cart right back. She said the doors would lock if I approached and I wouldn't even get outside with the cart. I told her that was the stupidest policy I had ever heard. She said there had been too many complaints from customers about carts hitting their cars.
I said every store had that same issue but allowed people to push their carts to their cars. Maybe the two standing inside telling people they can't push their carts out should instead be following the people out and returning the carts to the store. Or maybe the store could put in places in the lot for customers to return the carts to like the rest of the retail world.
I was very close to just returning all the items but instead I carried my many breakables to my vehicle. I think if people cannot take carts out maybe there should not be carts in either.
Then I would have known I could only buy what I could carry. Stupid solution to a problem. Imagine if Target on Rt. There would be no on shopping there. I will not be shopping at Burlington again. Stupid, stupid, stupid, aggravating, and customer alienating policy. I used to love Burlington- until today. Enjoy both comfort and performance with these shoes from Burlington Coat Factory! Saving money on local deals your cup of tea?
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